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Hexion Response to the COVID-19 Virus


June 5, 2020

Dear Valued Customer: 

As governments around the world take action to reopen their respective economies, we wanted to recommit to you that we continue to take various precautionary measures to keep our associates safe and healthy so that we can continue to support you.    

For example, we are following guidance from public health officials and government agencies, including the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).  We are working closely with our sites to take the appropriate protective measures and we are, of course, closely following all legislatively-mandated travel directives in the various countries where we operate.  We have also placed additional travel restrictions in place for our associates designed to reduce the risk from coronavirus.  Finally, while some associates are beginning to work from our various offices more regularly, we also continue to utilize extended work from home options to protect our office associates, while adjusting our meeting protocols and processes at our manufacturing sites.  

We are also following the guidelines of each country in which we operate as it relates to being deemed a business considered “critical infrastructure” enabling us to keep our sites running.  For example, the U.S. Department of Homeland Security (DHS) has identified the U.S. chemical industry and its workers as Essential Critical Infrastructure.  DHS expects the chemical industry to continue normal operations, while following CDC workforce and customer protection guidance. 

We will continue to monitor the data and recommendations from the CDC and WHO and keep you informed regarding the status of our global operations.     

Please contact your normal commercial or customer service contact with any questions regarding your orders.  Please join me in wishing Craig a speedy recovery and return to full health.  Thank you for your continued support.


George Knight

Acting CEO
Executive Vice President and Chief Financial Officer


Hexion China takes proactive actions to prevent from Coronavirus
<p>Since the outbreak of Coronavirus in China before the 2020 Lunar new year, Hexion China has taken preventing and controlling measures from all perspectives in a responsible way, caring about the health and life safety of all associates, ensuring smooth production for customers&rsquo; orders fulfillment and minimizing the effects on logistics and supply chain.</p> <p><strong>Global aids to China</strong></p> <p>Hexion is active in organizing the virus preventing materials through its global purchasing network. Associates from Hexion Korea donated masks to colleagues in China within the shortest time after the outbreak. Hexion Headquarters in US and our European company are proactively engaged in contacting all the channels to order the virus preventing materials. Hexion China management team decided to donate masks to the department of infectious disease, Shanghai Hua Shan Hospital after reserving sufficient masks for employees&rsquo; self-use.</p> <p><strong>Online service to meet customers&rsquo; needs</strong></p> <p>As the current situation of Coronavirus preventing and controlling is still severe in China, to respond to the call of the government, all the Hexion China team, including sales and technical service team work online to serve our customers and partners and maintain close communications. The customer service team handle all the orders as quickly as usual, ensuring no order delay led by the virus. As domestic carriers return to operation gradually, goods and shipments start to flow to the customers. Only in some individual and most seriously influenced province and city like Hu Bei and Wenzhou, there will be some delay in lead time due to the cross-province control and inspection measures. Hexion will reach out closely to the customers if there is the case.</p> <p>To support the government&rsquo;s efforts to cancel aggregate and gathering activities and for the sake of the health and safety of all customers and partners, Hexion has decided to postpone the opening ceremony of Application Development Center from Feb. 20, 2020 to June 2020. Specific date is subject to the progress of the Coronavirus preventing and controlling in China.</p> <p>Let&rsquo;s work together and we will overcome all the difficulties. Looking forward to seeing you again soon!</p>
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